Refund & Cancellation
Our policy on cancelling orders, damaged items, replacements and refunds.
About This Policy
Gifty (gifty.page) is a brand owned and operated by JALA VENKAT TECHNOLOGIES. This policy applies to all orders placed on gifty.page.
Cancellation
You can cancel an order before it is dispatched by contacting us on WhatsApp or email with your order details. Once an order has been dispatched, it cannot be cancelled.
We may cancel an order if the product is out of stock, the address is not serviceable, payment could not be verified, or the order breaks our Terms & Conditions. In such cases, any amount paid is refunded in full.
Damaged, Defective or Wrong Items
If an item arrives damaged, defective or different from what was ordered, contact us within 48 hours of delivery with your order details, photos and an unboxing video. After verification, we will offer a replacement or a refund.
Non-Returnable Cases
- Change of mind after dispatch.
- Items that are used, damaged after delivery, or not in their original packaging.
- Delivery refused or not accepted by the recipient, or failed because of incorrect details given by the sender.
Refunds
Approved refunds are processed to the original payment method within 5–7 business days. The time for the amount to show in your account depends on your bank or payment provider.
Where agreed with the customer, a refund may be issued as Gifty store credit instead.
Contact
Legal entity: JALA VENKAT TECHNOLOGIES · Email: hello@gifty.page · Phone / WhatsApp: +91 72870 25149
Last updated: November 11, 2026